Terms & Conditions

ELDance Membership & Class Pass Terms and Conditions

These Terms and Conditions apply to all ELDance memberships and class passes. By purchasing a membership or class pass, you agree to the terms set out below.

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1. Booking and Attendance

Please only book classes you intend to attend. If you can no longer attend a class, you must cancel your booking at least 24 hours before the scheduled start time.

The following charges may apply:

• Cancellations made less than 24 hours before class: The normal price of the missed class may be charged.

• Same-day cancellations: The normal price of the missed class may be charged.

• No-shows: If you fail to attend a booked class without cancelling, the normal price of the missed class may be charged.

Any charge will be applied in accordance with the membership terms agreed at the time of purchase.

Where a valid charge remains unpaid, ELDance may temporarily suspend access to further bookings until the outstanding balance has been resolved. Members will be informed of any outstanding amount and how to settle it.

Please contact ELDance as soon as possible if exceptional circumstances prevent you from attending.

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2. Membership Validity and Automatic Renewal

All memberships and class passes listed below are valid for 28 days from the purchase date, unless otherwise stated at the point of purchase.

The following products are covered by these terms:

• ELD Membership

• ELD Dance

• ELD Dance Beginners

• ELD Conditioning

• ELDance Student

• ELD Class Pass

Recurring memberships renew automatically every 28 days, with payment taken using your chosen payment method, unless cancelled in accordance with Section 10.

The applicable price, renewal frequency, included classes and any restrictions will be displayed before purchase. Members are responsible for checking these details before completing their purchase.

A class pass is subject to the number of classes and other conditions specified when purchased. Where a class pass does not automatically renew, no further payment will be taken unless another purchase is made.

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3. Refunds

Memberships and class passes are generally non-refundable once purchased, except where a refund or other remedy is required by law or expressly agreed by ELDance.

Nothing in these terms removes or limits your statutory rights.

If ELDance cancels a class, fails to provide a service that you have paid for, or makes a significant change to the service, we will consider the appropriate remedy in accordance with the circumstances and applicable consumer law.

Where you purchase online or at a distance, any applicable statutory cancellation rights will also apply.

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4. ELDance Student Membership

The ELDance Student membership is available to eligible students only.

A valid student identification card must be presented at your first class at the ELDance Studio.

If you cannot provide valid proof of student status, ELDance reserves the right to withdraw the student discount or offer you an alternative membership at the applicable price.

Any change or cancellation will be communicated to you and handled in accordance with the applicable terms and consumer law.

 

5. Changes to Classes and Timetables

ELDance reserves the right to make reasonable changes to class schedules, instructors, venues and class arrangements where necessary.

We will endeavour to notify members of significant changes as soon as reasonably practicable.

Where a class is cancelled or changed by ELDance, any appropriate alternative, credit, refund or other remedy will be considered in accordance with the circumstances and applicable consumer rights.

Memberships will not automatically be extended for every timetable change or missed class. However, this does not affect any entitlement you may have to a remedy under consumer law.

 

6. Reduced Timetables and Planned Studio Closures

ELDance may operate reduced timetables during certain weeks of the year, including holiday periods and other planned changes to the timetable.

ELDance may also close the studio for up to six weeks throughout the year, including approximately two weeks over the Christmas period. Closure dates may vary from year to year.

Memberships will ordinarily continue throughout planned reduced-timetable periods and studio closures, and the usual payment schedule will continue.

Before purchasing or renewing a membership, members should check the published timetable and planned studio closure dates. ELDance will endeavour to make this information available in advance so members can make an informed decision.

Where a closure or reduction in available classes materially affects the service included in a membership, ELDance will consider an appropriate remedy, including a replacement class, credit or refund where required by applicable consumer law. Nothing in this section removes members' statutory rights.

 

7. Workshops and Additional Activities

Memberships and class passes do not include workshops, special events or additional activities unless expressly stated in the relevant booking information.

These activities may require a separate booking and payment.

 

8. Illness, Injury and COVID-19

Memberships cannot ordinarily be paused or extended because of personal illness, injury, COVID-19 infection, isolation requirements or other personal circumstances.

Members should not attend classes if they are unwell in a way that may put others at risk.

If you are unable to attend due to exceptional circumstances, you may contact ELDance to discuss your situation. Any discretionary arrangement will be considered on a case-by-case basis.

This policy does not remove any statutory rights that may apply.

 

9. Behaviour, Safety and Membership Termination

ELDance aims to provide a safe, inclusive and respectful environment for all members, staff and visitors.

ELDance reserves the right to suspend or terminate a membership where a member engages in threatening, abusive, discriminatory or seriously inappropriate behaviour, or where there is a genuine concern for the safety and wellbeing of others.

Where reasonably practicable, ELDance will consider the circumstances and communicate the reason for any suspension or termination.

Any outstanding charges, refunds or other remedies will be dealt with in accordance with the circumstances, the membership agreement and applicable consumer law.

 

10. Cancelling Your Membership or Class Pass

To cancel a recurring membership or class pass, you must submit a clear cancellation request to ELDance through the contact method provided on our website or membership platform.

A minimum of 21 days' notice before your next renewal date is requested under the standard cancellation policy.

Please submit your request as early as possible. ELDance will acknowledge your request and confirm the effective cancellation date.

Where a request is received less than 21 days before renewal, ELDance will explain whether a further payment is due under the applicable agreement. We will not impose an automatic penalty simply because notice was late, and any further payment or cancellation restriction must be consistent with applicable consumer law.

Cancellation requests will be handled fairly and without unnecessary barriers. Any statutory cancellation rights remain unaffected.

 

11. Cancellation Fees and Outstanding Payments

ELDance aims to handle membership cancellations fairly and transparently.

The following charges have been proposed:

• Monthly memberships: £25.50

• Class passes: £15.50

These charges will not be applied automatically simply because a member has requested cancellation or provided less than 21 days' notice. Any charge must have a fair and lawful basis, be clearly explained before purchase and form part of the applicable agreement.

Where a payment is genuinely due under the agreed membership terms, ELDance will explain the amount and the reason for the charge. Members will be given an opportunity to query a charge they believe is incorrect.

ELDance will not use cancellation fees as an unfair penalty or an unreasonable barrier to ending a membership. Any applicable statutory cancellation rights remain unaffected.

 

12. Pausing a Membership

Members wishing to pause an eligible recurring membership must contact ELDance at least 14 days before their next renewal date.

The minimum membership pause period is two months. A pause administration fee of £5 per month applies, provided the fee has been disclosed and agreed before the pause is confirmed.

Once a pause has been approved:

• Regular membership payments will stop for the agreed pause period.

• The £5 monthly pause fee will continue during the agreed pause period.

• Regular membership payments will restart when the agreed pause period ends.

• ELDance will confirm the pause start date, end date and next payment date in writing.

A pause is not effective until ELDance has confirmed the arrangement. Members should continue to follow their existing payment schedule until confirmation is received.

Any changes to the pause arrangement will be communicated to the member in advance. All arrangements remain subject to applicable consumer law.

 

13. Payment Problems

If a scheduled payment fails, ELDance may contact you to arrange payment of any outstanding amount.

Where appropriate, access to further bookings may be temporarily suspended until the account is brought up to date.

ELDance will explain any amount due and provide a reasonable opportunity to resolve a payment issue. We will not seek payment for amounts that are not legally or contractually due.

 

14. Changes to These Terms

ELDance may review and update these Terms and Conditions when necessary.

Where a change materially affects an existing member's rights, payments or membership arrangements, we will communicate the change and explain when it takes effect.

Changes will not retrospectively remove rights already accrued or override applicable consumer protections.

 

15. Contact and Acceptance

For membership enquiries, cancellations, pauses or payment queries, please contact ELDance using the contact details published on our website.

 

By purchasing a membership or class pass, you confirm that you have had the opportunity to read these Terms and Conditions and understand the applicable membership price, validity period, renewal arrangements and cancellation procedure.

 

These Terms and Conditions are intended to operate alongside applicable UK consumer law. Where a term conflicts with a statutory right, the statutory right will take precedence.