PRIVATES OR PERSONAL TRAINING | SUNDERLAND

Terms & Conditions

ELDance – Private Session Terms & Conditions

Please read the following Terms & Conditions carefully before booking a private session with ELDance. By booking a session, you agree to the following terms.

Please note: These Terms & Conditions apply to standard private sessions only and do not apply to Wedding Privates. Wedding Privates are subject to separate booking terms, including payment of the remaining balance as agreed at the time of booking.

1. Cancellations and Rescheduling

Rescheduling: Requests to reschedule a private session must be made at least 5 days (120 hours) before the scheduled start time. All rescheduling requests are subject to availability and must be confirmed by ELDance.
Late rescheduling: Requests made less than 5 days before the scheduled session will be treated as a late cancellation, and the prepaid session will be forfeited.
Cancellations: If you cancel a session with less than 48 hours' notice, the prepaid session will be forfeited. No additional cancellation fee will be charged.
Cancellations with more notice: If you cancel with 48 hours' notice or more, please contact ELDance to discuss your booking. Any refund or alternative arrangement will be considered in accordance with these terms and applicable consumer rights.
Exceptional circumstances: ELDance understands that unexpected situations can arise. Requests for exceptions due to emergencies or serious circumstances may be considered at ELDance's discretion.

2. Late Arrival

Customers are expected to arrive on time for their scheduled private session.
If you arrive more than 15 minutes after the agreed start time, ELDance reserves the right to cancel the session.
If the session is cancelled due to late arrival, the prepaid session may be forfeited.
Please contact ELDance as soon as possible if you anticipate being late.

3. Cancellations by ELDance

ELDance reserves the right to cancel or reschedule a private session in the event of an emergency, illness or unforeseen circumstances.
Where possible, customers will be notified as soon as possible.
ELDance will offer an alternative date and time that is convenient for both parties.
If ELDance cannot provide the booked session and a suitable alternative cannot be agreed upon, an appropriate refund will be offered for the service not provided.

4. Booking and Availability

Private sessions must fit around ELDance's existing class timetable, opening days and other private bookings.
Customers should check availability with ELDance before booking their preferred date and time.
ELDance will make reasonable efforts to accommodate requested dates and times, but availability cannot be guaranteed until the booking has been confirmed.
If you wish to book a private session for more than one person, please select the relevant add-on option on the booking form or contact ELDance before booking.
Additional charges may apply for sessions involving more than one person. Any applicable charges will be confirmed before the booking is finalised.

5. Payments and Refunds

Payment must be made in accordance with the booking arrangements confirmed by ELDance.
All payments are non-refundable for customer cancellations. Where a customer wishes to change their session, rescheduling is the only alternative to attending the original booking and is subject to the notice periods and availability set out in these terms.
Where a session is forfeited due to late rescheduling, late cancellation or late arrival, the prepaid session will be lost. No additional cancellation fee will be charged.
If ELDance cancels a session and cannot provide a suitable alternative, an appropriate refund will be offered for the service not provided.
Nothing in these terms removes or limits any statutory rights a customer may have.

6. Block Bookings and Expiry Dates

Block bookings must be used within the following timeframes, calculated from the date of payment:

1–10 private sessions: must be used within 3 months.
11–20 private sessions: must be used within 5 months.

These expiry periods include any rescheduled sessions. Customers are responsible for arranging and attending their sessions within the applicable timeframe.

Extensions to Block Bookings

In exceptional circumstances, ELDance may grant an extension of up to one month beyond the original expiry date.
Extension requests must be submitted before the block booking expires.
Each request will be considered individually and is subject to approval by ELDance.
Extensions are not guaranteed and will be confirmed directly to the customer.
Any approved extension will be subject to availability and the agreed revised expiry date.

7. Footwear and Clothing

ELDance does not provide footwear. Customers must bring their own appropriate footwear for their session.
If dancing in trainers, customers must bring a clean pair that has not been worn outdoors.
Customers should wear comfortable, suitable clothing that allows them to move safely and freely during their session.

8. Customer Communication

Customers should contact ELDance directly regarding cancellations, rescheduling requests, lateness, booking queries or exceptional circumstances.
All changes to bookings must be agreed and confirmed by ELDance.
Customers are responsible for ensuring that they understand these Terms & Conditions before completing their booking.

9. Agreement to Terms

By booking a private session with ELDance, customers confirm that they have read and understood these Terms & Conditions and agree to comply with them.

These terms are subject to applicable UK consumer protection legislation.